Yes. We accept insurance and are in-network with most major insurance providers for therapy in Philadelphia and virtual therapy services.

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As a courtesy, we will submit claims on your behalf. Because every insurance plan is different, we recommend verifying your mental health benefits before starting therapy.

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We’re also happy to help you:

• Understand your coverage

• Estimate your out-of-pocket costs

• Navigate insurance questions before your first session

Your insurance provider determines the cost of therapy, including:

• Whether therapy sessions are covered

• How much applies to your deductible

• Your copay or coinsurance amount

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If a claim is denied, our team will:

• Contact the insurance company

• Clarify the reason for denial

• Submit an appeal when appropriate

 

While we advocate for our clients, any unpaid balance ultimately becomes the client’s responsibility if a claim is not approved.

Using insurance can make therapy more affordable, but coverage varies widely. Before starting therapy, we recommend asking your insurance provider:​

• Do I have a deductible? How much remains?

• What is my copay or coinsurance for outpatient therapy?

• Do I need pre-authorization for therapy services?

• Is virtual therapy covered under my plan?

 

Understanding these details ahead of time can help prevent unexpected costs.

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If you’re unsure how insurance works or how it compares to self-pay, you can also learn more on our page about using insurance vs. private pay for therapy.​​

If you have access to an Employee Assistance Program (EAP), you may qualify for free short-term therapy sessions.

 

To get started:

• Obtain an authorization number from your EAP provider

• Share it with our team before your first appointment

 

We will bill your sessions through your EAP until your authorized visits are used. After that, you can continue therapy using:

• Insurance

• Private pay

 

If an EAP claim is denied, we will bill your insurance. If that is also denied, the session fee becomes your responsibility.

• Standard sessions: 45–53 minutes

• Initial intake session: up to 60 minutes

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The first session allows time to fully understand your concerns, goals, and treatment plan.

Yes. Therapy is confidential and protected by privacy laws.

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There are a few exceptions required by law:

• If a child is in danger

• If you are at risk of harming yourself

• If you are planning to harm someone else

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If you have questions about confidentiality or privacy, we’re happy to talk through them with you.

We require at least 24 hours’ notice to cancel or reschedule an appointment.

• Late cancellations (under 24 hours) may be charged the full session fee

• Insurance does not cover missed appointment fees

Yes. We provide secure, HIPAA-compliant virtual therapy for clients located in:

• Pennsylvania

• Virginia

 

Virtual therapy offers the same level of care as in-person sessions, with the added convenience of attending from home.

Yes. If your therapist is out-of-network, we can provide a superbill upon request.

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You can submit this to your insurance company for possible reimbursement, depending on your out-of-network benefits.

Therapy availability varies by clinician and changes regularly.

 

We offer:

• Daytime appointments

• Evening therapy sessions

 

You can:

• View availability in our online client portal

• Request an appointment directly

• Submit a therapist match request for personalized recommendations