Frequently Asked Questions

Yes. Our clinicians are in-network with most major insurance providers, and we can submit claims to your insurance as a courtesy on your behalf.

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However, your insurance plan determines your coverage, and you are ultimately responsible for the full session fee if a claim is denied, processed incorrectly, applied to your deductible, or not covered for any reason.

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Because plans vary widely, we strongly encourage checking your mental health benefits in advance so you know what to expect.

If you choose to use insurance, we submit claims on your behalf as a courtesy.

Your insurance company determines:

• Whether the service is covered

• How much is applied to your deductible

• Your copay or coinsurance amount​

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If your insurance plan denies a claim for any reason, the balance becomes your responsibility. We’ll notify you if this occurs and charge the card on file for the amount owed.​ We encourage all clients to review their benefits directly with their insurance company, as coverage varies widely and policies can change.

Using insurance can significantly reduce your out-of-pocket costs, but every plan is different. Before starting therapy, it may be helpful to ask your insurance company:

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• Do I have a deductible, and how much of it is remaining?

• What is my copay or coinsurance for outpatient therapy?

• Do I need pre-authorization?

• Is virtual therapy covered?

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This information ensures there are no surprises later.

If a claim is denied, we will send you the details so that you can follow up with your insurance plan directly.
We do not provide insurance counseling, but we do our best to advocate when a claim appears to have been processed incorrectly. Any denied amounts become the client’s responsibility.

If your employer offers an Employee Assistance Program (EAP), you may be eligible for a set number of fully covered sessions. Before scheduling, you will need to obtain an authorization number from your EAP provider and share it with our team.

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We will bill your authorized sessions through your EAP until your allotted visits have been used.

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If a claim is denied by your EAP, we will then bill your primary insurance on file. If your primary insurance also denies the claim, or if you do not have insurance, you will be responsible for the full session fee.

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Once your EAP sessions are completed, we can continue care using your insurance benefits or our standard private-pay rate.

Our standard session fee is $150 per session. If you use insurance, your cost will be determined by your plan’s copay, coinsurance, or deductible.

A standard therapy session will be between 45-50 minutes. You initial session may take up to 60 minutes. 

Yes. Everything you share in therapy is confidential except in the following situations required by law:

• If a child is in danger

• If you are at risk of harming yourself

• If you are planning to harm someone else

We require 24 hours’ notice to cancel or reschedule an appointment. Cancellations made with less than 24 hours’ notice may be charged the full session fee. Insurance does not cover this fee.

Yes. We provide secure, HIPAA-compliant telehealth sessions for clients in Pennsylvania and Virginia.

Yes. If you're working with a clinician out-of-network with your plan, we can provide a superbill upon request for you to submit to your insurance company.

Availability varies by clinician and is updated regularly.

Most of our therapists offer a mix of daytime and evening options throughout the week, and new openings are added as schedules shift.

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You can view each clinician’s current availability and request an appointment directly through our online Client Portal. 

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If you’re not sure who might be the best fit, you’re welcome to submit a match me request we’ll help match you with the right clinician.