Frequently Asked Questions
We understand that seeking help can be intimidating and difficult. To help, we have put together a list of frequently asked questions to help patients better understand our services. Our FAQs cover topics ranging from appointment scheduling to insurance coverage and more. If you have any other questions, please do not hesitate to contact our team for more information. We are here to help you get the care and support you need.
1
Do you accept insurance?
Yes, we are in-network with multiple insurance providers. We also accept clients with out-of-network benefits. Payments for these sessions are required before the start of the session. We are able to provide you with an invoice so you may seek reimbursement from your insurance company.
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If you are interested in seeing one of our providers who does not accept your insurance, we are happy to familiarize you with how to navigate out-of-network benefits with your insurance provider. You may also contact your insurance company prior to scheduling an initial appointment. Questions you may want to ask your insurance company include:
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What are my out-of-network benefits if my mental health therapist is not an in-network provider?
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Do I have to reach a deductible prior to my out-of-network benefits taking effect? If yes, what is the amount of this deductible?
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Do I need a referral prior to setting an appointment with an out-of-network provider in order to be reimbursed?
2
How much do you charge?
Our current rate is $150 per session. We charge an additional $25 for family and/or couples sessions. We also offer a sliding scale for clients with financial barriers.
3
What is the length of a therapy session?
A standard therapy session will be between 45-50 minutes. You initial session may take up to 60 minutes.
4
Is everything shared with my therapist confidential?
Everything shared in therapy is confidential with 3 exceptions:
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If a child is in danger
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If you are in danger of harming yourself
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If you are planning to harm someone else
5
What if I need to cancel my appointment?
We require at least 24 business hours notice to cancel your appointment. Our clinic will charge a full session fee for notice under this time.
6
Where do you currently see clients?
We offer services to clients located in Pennsylvania, Delaware, North Carolina, and Virginia.
7
What payment methods do you accept?
We accept credit cards and require clients maintain a credit card on file.
8
When do you have available appointments?
We are currently accepting clients Monday - Friday from 8am-8pm with some Saturday morning availability.
